Posts in «3. News & Announcements» category

Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

Adds Amazon Connect expertise to growing solutions portfolio Both acquisitions extend and strengthen Connect’s blue-chip client base The combined acquisitions add circa US$2 million of revenues to the business London, 29 January 2018. Connect Managed Services today announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications […]

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Insuring against corporate data leakage when using Unified Communications applications e.g. Skype for Business

I think you would agree that Unified communication technologies are improving collaboration between workers and between organisations, so much so that it would inconceivable to have a conference call where you could not easily share documents, apps and even whiteboard. However, this doesn’t come without its own risks as nearly everyone has had an incident […]

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Bite Sized Webinar Series

There is a revolution taking place in the telecommunications industry. It is called Skype for Business from Microsoft. Over 120 million knowledge workers across the globe rely on Skype for Business to have meaningful interactions and build long standing relationships with their colleagues, customers and partners. In only 30 minutes we will give you the […]

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CoolHarbour to judge at the UK CX Awards

CoolHarbour is delighted to announce that our Director Jamshaid Anwar will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become one of the must attend events in the calendar for CX professionals across the UK. The Awards recognise and celebrate the organisations, teams […]

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NEWS: CoolHarbour beefs-up Programme Delivery capabilities with acquisition

London, United Kingdom: CoolHarbour, a systems integrator specialising in Unified Communications and Customer Contact transformations, is pleased to announce the acquisition of ZYR Consulting. The acquisition expands the CoolHarbour proposition by adding high-impact Portfolio and Programme delivery capabilities in the U.K, Europe and India. Commenting on the acquisition, Amir Hashmi, CEO of ZSAH Technology Group […]

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The LYNC rebranding: 2 steps forward or 1 step back?

To my absolute horror, last week Microsoft announced that the Lync product would be renamed “Skype for Business”.  I struggled to understand why they would introduce a brand like Skype, widely associated with poor call quality and questionable reliability, into a market where clarity and consistency are a prerequisite.  I turned to other colleagues in […]

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