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Insuring against corporate data leakage when using Unified Communications applications e.g. Skype for Business

I think you would agree that Unified communication technologies are improving collaboration between workers and between organisations, so much so that it would inconceivable to have a conference call where you could not easily share documents, apps and even whiteboard. However, this doesn’t come without its own risks as nearly everyone has had an incident […]

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Get Smart!!……..Work Smarter!!

It’s been a while since my last blog, and frankly that is a good thing for two reasons. Firstly, I must admit that work has been keeping me rather busy and that is always preferable to sitting idly twiddling your fingers. But second and most importantly, it is through this last project that I was […]

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5 reasons your customer referrals are failing

Customer referral programmes in the Business-to-Consumer space can be one of two things: incredibly successful or dead in the water. There is no middle ground. A brand either gets it spot on, growing their brand with one referral after another or, a brand gets it so wrong that the referral programme ends up damaging their […]

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Part 1 – How to create a business case for a Unified communication and Collaboration solution such as Office 365 (O365) – in a Small and Midsize Business 

In my experience when companies consider their business justifications for introducing Unified Communications and Collaboration technologies into their organisations they immediately think of the costs they can save by making their disparate systems redundant and reducing their company’s internal communication costs. These are all good and valid reasons to include in your Business Case but there […]

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How will Internet of Things impact Omni Channel Customer Service offerings?

Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but are oblivious to the benefits Internet of Things can give to their organisation and their customers. They are only looking at how to provide Omni Channel Customer Services the traditional way. The basic premise being […]

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Leading industry analyst, Forrester: The Total Economic Impact of Microsoft Office 365 report

Learn how much money your business can save. In an objective study commissioned by Microsoft, Forrester Consulting investigated the Total Economic Impact™ for small to medium sized businesses, with 1 to 250 employees, using Office 365. The study revealed a sizeable return on investment. One business founder had this to say, “The productivity gain is […]

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