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Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

Adds Amazon Connect expertise to growing solutions portfolio Both acquisitions extend and strengthen Connect’s blue-chip client base The combined acquisitions add circa US$2 million of revenues to the business London, 29 January 2018. Connect Managed Services today announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications […]

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How easy is it to deploy the Amazon Connect (Cloud Contact Centre) solution, really?

If you are from the traditional Contact Centre technology world and have witnessed implementations you will know how painful and expensive the process can be with technology vendors pushing premises-based infrastructure based solutions requiring large capex investments. They will first spend weeks developing requirements, have another month lead time for infrastructure (if you’re lucky) and […]

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Amazon Connect – A walk-through – Part 1

To follow on from my colleague Faraz’s announcement and excellent article on our push into Amazon Connect, it’s my turn to chime in and give it a more technical follow up which it deserves. I was lucky enough to have attended the partner training session Amazon carried out in June this year in Seattle. It […]

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Contact Centre Disruption – Welcome Amazon Connect

The concept of “disruptive innovation” has been the talk amongst management in the last couple of decades. The idea is that a new technology or service challenges traditional ways of working or business models to ultimately disrupt the comfortable position enjoyed by the market leaders or incumbents. There is quite possibly a bit of that […]

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Insuring against corporate data leakage when using Unified Communications applications e.g. Skype for Business

I think you would agree that Unified communication technologies are improving collaboration between workers and between organisations, so much so that it would inconceivable to have a conference call where you could not easily share documents, apps and even whiteboard. However, this doesn’t come without its own risks as nearly everyone has had an incident […]

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Get Smart!!……..Work Smarter!!

It’s been a while since my last blog, and frankly that is a good thing for two reasons. Firstly, I must admit that work has been keeping me rather busy and that is always preferable to sitting idly twiddling your fingers. But second and most importantly, it is through this last project that I was […]

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5 reasons your customer referrals are failing

Customer referral programmes in the Business-to-Consumer space can be one of two things: incredibly successful or dead in the water. There is no middle ground. A brand either gets it spot on, growing their brand with one referral after another or, a brand gets it so wrong that the referral programme ends up damaging their […]

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