Expertise

Overview

Our expertise is around technology solutions that allow you get closer to the two groups of people that fuel business growth:

  • Your Customers – It is no secret that happy customers lead to a more profitable business. Yet many companies forget this basic principle. Their systems and processes are often too complicated for customers. And many don’t harness the rich information available about their customers to drive meaningful relationships.  At CoolHarbour we always start with your customers’ needs, working backwards to build the processes and systems that will allow you to exceed their expectations.
  • Your Workforce – Your workforce is the gateway into your organisation for the external world. They need to be equipped with the right tools and information that allow them make the right decisions and build meaningful relationships with your customers, suppliers and partners.  The modern workplace no longer requires workers to be tied to a desk, so they need the ability to work securely across any location and any device. At CoolHarbour we have extensive experience of deploying productivity solutions for the modern workplace.

Customised to your specific needs, we balance technology and processes to build solutions that deliver true business transformation.

We immerse ourselves in your business to understand your key drivers, work with you to create a roadmap to provide your customer’s optimal customer and employee experience, and then apply our know-how to help you successfully deliver this transformation.

Engagement

CoolHarbour are experts in Customer Experience, Customer Engagement and Omni-Channel technologies from Avaya and Microsoft. Our Consultants have many years of experience implementing web, mobile, social media, contact centre and collaboration solutions, working with you to deliver real operational change through projects of all types.

We have built our Consultancy and Delivery capability on best practice principles, using a common-sense approach to create a compelling, market-leading offering. Our Consultants are chosen for their mix of outstanding technical ability and people skills, for their energy and drive, and for their track record in successful delivery of contact centre operational and technology outcomes. CoolHarbour customers benefit from our unswerving commitment to outstanding service.

Unified Communications

Unified Communications (UC) is transforming the way that enterprises and individuals communicate and collaborate. It provides individuals the freedom to work from any location, across any device. By incorporating multi-media applications (voice, video, IM, presence) into a single, feature rich user experience, significant productivity and efficiency gains can be achieved.

But UC is not about technology. It is about re-thinking your business processes to create a more agile and flexible working environment.  One that removes barriers and limitations to collaboration with co-workers, customer, suppliers, and partners.  UC has evolved to encompass an enhanced level of connected-ness whether that be machines, processes or people. Increasingly, video, mobile devices, social media and mission critical business applications are being integrated in an effort to build the ‘seamless communications experience’.

At CoolHarbour we understand what it takes to successfully deliver a UC programme.  Our services portfolio spans the entire life of a UC programme, covering strategic advice and business case justification, design to deployment, as well as user adoption and support. We work with market-leading technology solutions Skype for Business and Avaya, boasting a team of UC professionals who are not just product specialists, but highly seasoned UC professionals.