Products

 

 

We design, build and manage Unified Communications and Customer Engagement platforms from the market leading vendor – Microsoft.

Every business has a unique set of requirements in terms of use cases, integration points, service levels and, of course, budget.  We spend a lot of time up front to understand your requirements and your business in order to build a truly bespoke communications platform for you.

Our core services around the leading platforms are:

  • System Integration – Our broad development skills equip us to customise your chosen platform as your business evolves.  We can integrate to your legacy CRM, contact centre and telephony systems, embed workflows on the desktop or develop custom applications to help you get greater return from your UC investment.
  • Cloud – Whether it is on your premises and infrastructure, on our Cloud computing infrastructure across London, Manchester and Singapore, or as a tenant of a hosted shared platform, we have the complete set of Cloud skills in-house to deliver this.
  • Programme Delivery – Successful delivery of a UC technology platform is not just about the technology.  It is about managing a change process.  This requires careful planning and coordination of various complex tasks delivered by a range of key parties.  Our programme delivery team combine their knowledge of best practice with proven tools and techniques to help drive user adoption for your platform.
  • Platform Support – You can chose a support service for your platform that suits your operating model and internal support capabilities. You have the ability to choose the type of support (break fix vs fully managed), operating hours (standard or 24×7), response times, target fix times and support level (1st, 2nd or 3rd).  We can even manage your existing PBX systems and infrastructure alongside your new platform to minimise the change and upfront investment.