Posts tagged with «AWS»

Amazon Connect – A walk-through – Part 1

To follow on from my colleague Faraz’s announcement and excellent article on our push into Amazon Connect, it’s my turn to chime in and give it a more technical follow up which it deserves. I was lucky enough to have attended the partner training session Amazon carried out in June this year in Seattle. It […]

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Contact Centre Disruption – Welcome Amazon Connect

The concept of “disruptive innovation” has been the talk amongst management in the last couple of decades. The idea is that a new technology or service challenges traditional ways of working or business models to ultimately disrupt the comfortable position enjoyed by the market leaders or incumbents. There is quite possibly a bit of that […]

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