Posts tagged with «Customer Engagement»

Contact Centre Disruption – Welcome Amazon Connect

The concept of “disruptive innovation” has been the talk amongst management in the last couple of decades. The idea is that a new technology or service challenges traditional ways of working or business models to ultimately disrupt the comfortable position enjoyed by the market leaders or incumbents. There is quite possibly a bit of that […]

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5 reasons your customer referrals are failing

Customer referral programmes in the Business-to-Consumer space can be one of two things: incredibly successful or dead in the water. There is no middle ground. A brand either gets it spot on, growing their brand with one referral after another or, a brand gets it so wrong that the referral programme ends up damaging their […]

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What I learned Judging at the UK CX Awards

This was the first year that I have judged at the UKCX awards where I was fortunate enough to chair the “Contact Centre Small – Can Do Culture” category. A colleague mentioned that a couple of his ex-colleagues who had previously judged found it very rewarding and so I might want to experience it too. […]

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CoolHarbour to judge at the UK CX Awards

CoolHarbour is delighted to announce that our Director Jamshaid Anwar will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become one of the must attend events in the calendar for CX professionals across the UK. The Awards recognise and celebrate the organisations, teams […]

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Magic beans don’t mean Jack

Most organisations are buzzing at this time of the year. Recharged after a long break, we’re all searching for those new initiatives to propel us towards success. This is also a time when we are most at risk of being offered those “magic beans” in exchange for the “old cow”. But I often wonder whether […]

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