Posts tagged with «Customer Experience»

5 reasons your customer referrals are failing

Customer referral programmes in the Business-to-Consumer space can be one of two things: incredibly successful or dead in the water. There is no middle ground. A brand either gets it spot on, growing their brand with one referral after another or, a brand gets it so wrong that the referral programme ends up damaging their […]

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How will Internet of Things impact Omni Channel Customer Service offerings?

Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but are oblivious to the benefits Internet of Things can give to their organisation and their customers. They are only looking at how to provide Omni Channel Customer Services the traditional way. The basic premise being […]

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What I learned Judging at the UK CX Awards

This was the first year that I have judged at the UKCX awards where I was fortunate enough to chair the “Contact Centre Small – Can Do Culture” category. A colleague mentioned that a couple of his ex-colleagues who had previously judged found it very rewarding and so I might want to experience it too. […]

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CoolHarbour to judge at the UK CX Awards

CoolHarbour is delighted to announce that our Director Jamshaid Anwar will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become one of the must attend events in the calendar for CX professionals across the UK. The Awards recognise and celebrate the organisations, teams […]

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