Posts tagged with «Customer Service»

How will Internet of Things impact Omni Channel Customer Service offerings?

Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but are oblivious to the benefits Internet of Things can give to their organisation and their customers. They are only looking at how to provide Omni Channel Customer Services the traditional way. The basic premise being […]

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CoolHarbour to judge at the UK CX Awards

CoolHarbour is delighted to announce that our Director Jamshaid Anwar will be a Judge at the forthcoming UK Customer Experience Awards on Friday 23rd September 2016. The UK Customer Experience Awards has become one of the must attend events in the calendar for CX professionals across the UK. The Awards recognise and celebrate the organisations, teams […]

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Magic beans don’t mean Jack

Most organisations are buzzing at this time of the year. Recharged after a long break, we’re all searching for those new initiatives to propel us towards success. This is also a time when we are most at risk of being offered those “magic beans” in exchange for the “old cow”. But I often wonder whether […]

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